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  • What is American Leather's Warranty?
    You can find our complete warranty information here. Lifetime warranty on frame and suspension, five year limited bumper to bumper on workmanship and materials. Mechanism warranties vary by program from one to ten years.
  • Where can I find a complete list of current American Leather products?
    View the latest Product Mix which includes all of our frames on one easy-to-find page.
  • Are there more images available for American Leather frames?
    Yes, our marketing website is full of valuable assets, including lifestyle photography of many of our frames. Visit
  • Can I order swatches of fabrics and leathers?
    Absolutely. All of our in-stock leathers and fabrics are sampled in 4x4 memo's that can be mailed directly to you or your client. Please email: Note: Handle size swatch replacements must be ordered through my office.
  • How can I check if a fabric or leather is current and what grade it is?
    Please see our Cover Grades for current fabrics and leathers. Note: only the fabric names are listed, not colorways. Check discontinued covers here.
  • How many grades and price points of fabric and leather are there?
    There are four different grades/price points of fabric: 1, 2, 3, & 5 (We will soon be offering grade 4.) Grade 1 is most economical and grade 5 most expensive. There are also four different grades/price points of leather: D, F, G & H (No, we don't offer grade E.) Grade D is most economical and grade H most expensive.
  • How do I ensure my sectional configuration is right?
    Unlike most of the industry, we manufacture our sectionals from a seated position rather than facing. Be sure to use the catalog page diagrams and schematics when ordering to ensure the configuration you want is accurately manufactured.
  • What's the difference between premier, gel, and tempur-pedic mattress options?"
    Premier: Our standard foam is a bio hybrid product called Renew, manufactured using Soy-based polyols. This is the foam used in our seating as well as the mattress for the premier comfort sleeper. It allows us to use a fully recyclable product in our foam seating, as opposed to traditional polyurethane foam. Gel: The base foam in the gel mattress is also the same materia as the premierl, with 1 inch of gel memory foam on top. As you are likely aware, gel foam is a breathable product that allows air to circulate away from the body, and offers a cooler sleeping experience for the user. Tempur-pedic: the mattress is provided to us by Tempur-pedic and is a full depth of their material. The most comparable mattress the consumer would find in the bedding department would be their Cloud Supreme.
  • Can American Leather frames be customized to fit specific dimensions?
    No. At this time, American Leather frames are only available in the shown configurations on each style's catalog page. Nearly all frames are available as sofas, loveseats, chairs, ottomans and sectionals. We're unable to modify frames to specific sizes, bases, or seat heigh and depth.
  • I already placed an order, how can I check that it's been entered and track it?"
    Each order is carefully entered by our order entry team in Dallas. Orders acknowledge to your store typically within 24-48 hours (excluding weekends.) If you have not received an acknowledgement within 72 hours, please let me know. With your acknowledgement number, you may use the Ask AL feature on to check the status of your order. *If you do not have your login credentials, please ask your administrative staff or email me to have your password reset.
  • Can I rush an order?
    We offer a program at American Leather called Early Bird. This paid feature must be submitted at the time the order is placed and bumps the order to the front of the line for scheduling. Early Bird orders typically ship from the factory within 14 days.* Once an order has been entered into the queue, there's no way to rush it beyond our normal manufacturing timeline. *Freight times vary depending on volume and location of warehouse. If you're unsure of manufacturing time, please reach out, I'm happy to assist. Delayed fabric or component issues will also affect Early Bird orders.
  • Does American Leather ever have sales?
    Our promotion calendar changes every year but we do periodically offer a discount on select collections. Please see the American Leather page for the most current upcoming sale information.
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